Refund policy

Return & Refund Policy

Last Updated: September 14, 2026

At Boho Bracelet, we want you to feel confident when shopping with us. If your purchase isn't right for you, we offer a 30-day return and refund period.

By placing an order with Boho Bracelet, you acknowledge and agree to the terms outlined below, subject always to any consumer rights that cannot legally be excluded or limited.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item should be:

Returned within the 30-day return period
In its original condition
Unworn and unused
Free from damage caused after delivery
Returned with any original packaging or accessories, where applicable

We recommend that you carefully inspect your order when it arrives.

If an item arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible so we can assist you.

2. Free Returns

Boho Bracelet provides free returns within the 30-day return period.

If your return is eligible under this policy, we will provide instructions for returning the item.

Customers should contact our support team before sending a return so that we can provide the appropriate return instructions.

Email: support@bohobracelet.shop

Please do not send a return to our business address unless our customer support team specifically instructs you to do so.

3. How to Request a Return

To request a return, please contact:

support@bohobracelet.shop

Please include:

Your full name
Order number
Email address used for the purchase
Item(s) you wish to return
Reason for the return
Photos, if the item arrived damaged or defective

Once we receive your request, our team will review the information and provide the next steps.

4. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us promptly.

Please include clear photographs showing:

The item received
The condition of the item
The packaging, if relevant
Your order number

We will review the issue and, where appropriate, provide a replacement, return instructions, or refund.

If we sent you the wrong item, you should not be responsible for the cost of correcting our mistake.

5. Refunds

Once an eligible returned item has been received and reviewed, we will process the approved refund to the original payment method used for the purchase.

The time it takes for the refunded amount to appear in your account may vary depending on your payment provider, bank, or card issuer.

Boho Bracelet cannot control processing times imposed by third-party financial institutions.

6. Partial Refunds

Where permitted by applicable law, a refund may be adjusted if a returned product has been used, damaged, altered, or returned in a condition materially different from the condition in which it was received.

However, nothing in this policy limits any consumer rights that cannot legally be excluded.

7. Exchanges

If you would like a different item, color, or style, please contact us.

Depending on inventory availability and the circumstances of your request, we may provide an exchange option or recommend returning the original item and placing a new order.

8. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before fulfillment or shipment.

However, once an order has entered the fulfillment or shipping process, cancellation may no longer be possible.

If cancellation is not possible, you may still be eligible to use our 30-day return policy after receiving the order.

9. Final Sale Items

Unless specifically stated otherwise on the product page, our standard 30-day return policy applies.

Any product-specific exception will be clearly communicated before purchase.

10. Your Statutory Rights

This Return & Refund Policy does not remove, restrict, or replace any rights you may have under applicable consumer protection laws.

For customers in British Columbia, online purchases are subject to applicable requirements under BC consumer protection legislation, including certain cancellation and refund rights for distance sales.

Where applicable law provides you with rights that are more favorable than this policy, those legal rights will continue to apply.